Terms of Service
2. These terms
2.1 These terms and conditions only apply to our consumer customers.
2.2 These are the terms and conditions on which we supply goods to you. They are governed by English law.
2.3 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
3. Forming A Contract With Us
3.2 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.3 In the event that we can’t accept your order (for example because the goods are no longer available, or we have made a pricing mistake) we will advise you of this and you will not be charged.
4. Our Products
4.1 Images of products on this website are for illustrative purposes only. Your goods (including packaging) may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
4.2 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
4.3 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
5. Your rights to make changes
5.1 If you wish to make a change to your order, please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).
6.1 You are required to pay for the goods in full at the time of ordering.
6.2 If you have subscribed for goods, we will charge you the subscription fee on the 14th , 30th , 60th or 90th day anniversary (depending on which subscription you have chose) after your first order payment.
6.3 We use secure payment facilities for online purchases via Shopify. You can pay for your order by Visa, Mastercard or PayPal.
6.4 Promotional prices only apply during the period stated.
6.5 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
6.6 One voucher code or promotion per order may be redeemed here on our website. Voucher codes and promotions cannot be “stacked” and a maximum of one code or promotion per customer per transaction may be used. A voucher code cannot be used in conjunction with any other offer.
7. Delivery & Carriage Charges
7.1 The costs of delivery will be as displayed to you on our website (please see our delivery page here.)
7.2 During the order process we will let you know the estimated delivery timeframe. If the products are ongoing subscriptions, we will also tell you during the order process when and how you can end the contract.
7.3 We will deliver the goods to the premises you specify on your order. If you have selected the Special Delivery method (or the goods otherwise require signing for on delivery), somebody must be available to accept delivery of your order (normally between 9:00am and 6:00pm Monday-Saturday).
7.4 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
7.5 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us, and we reserve the right to charge you an additional re-delivery charge.
7.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
7.7 Please check the goods on delivery – any goods found to be missing or damaged should be notified to us within seven days from the date you receive the items.
7.8 If the goods are lost or damaged in transit, please let us know promptly. Please inform us if your item has not arrived after 14 days of ordering so that we can look into this promptly for you.
7.9 Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
7.10 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
8. Cancellation & Returns
8.1 Single (ad hoc) orders: You have 28 days to cancel your order from the date we email you to confirm your order has been accepted.
8.2 Subscriptions: you have 14 days to cancel your order from the date of delivery of the goods. If you do not cancel within the 14 day period, you are committed to a minimum of 3 subscription renewals. After 3 renewals have occurred, you may cancel or edit your subscription at any time.
8.3 To cancel or edit your order, please email or write to us so that we can issue you with a returns number (RMA). We are unable to accept cancellations by phone.
8.4 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. A template cancellation notice is included at the end of these terms and conditions.
8.5 If you cancel your order after the goods have been delivered, you must return the goods within 14 days of telling us you wish to cancel the order, complete with the ORIGINAL, UNOPENED PACKAGING to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Please write the RMA on the returns package.
8.6 We will not refund any goods that have been worn, modified or otherwise used (this applies to eyelashes). Items with a hygiene seal must be returned with the packaging/seal intact (or we will not provide a refund). This is for hygiene reasons, there will be no exceptions.
8.7 If you fail to return the goods, we may collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
8.8 If we decide that a refund is due to you, we will refund you the price you paid for the goods including the costs of delivering the items to you (but not return costs), by the method you used for payment. The maximum refund delivery costs will be the costs of delivery by the least expensive delivery method we offer.
8.9 Before processing a refund, we require evidence that the item has been returned to us (in the event that we do not receive it). Satisfactory evidence includes: A signed, stamped Royal Mail proof of postage (obtained when posting your item from a Post Office), and/or a Royal Mail tracking code for the Royal Mail Signed-For service or the Royal Mail Special Delivery service.
9. Faulty Goods/Guarantee
9.1 Faulty goods must be reported to us before they’re worn, modified or used.
9.2 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
9.3 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
9.4 The cost of returning goods to us is your responsibility, but if on inspection we find the goods to be faulty, we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. The maximum refund delivery costs will be the costs of delivery by the least expensive delivery method we offer.
9.5 If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
10.1 The products sold on this website have been designed and tested to ensure that they comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside of the UK.
10.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book application of the goods until you have received them and inspected them.
10.3 Some products we stock, if not used correctly, could lead to injury. We are not liable for ensuring that the product is used in line with the manufacturers recommendations and instructions, and any injury arising from the use of the products we stock is not our responsibility.
10.4 You must always read and follow the application and care instructions carefully prior to using your product(s).
10.5 You must carry out a patch test behind your ear or on the inside of your elbow at least 48 hours (subject always to manufacturer instructions recommending a longer period) in advance of using any glue or liquid like product (such as brow tints) that you purchase from us.
10.6 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
10.7 We are not liable for business losses. We supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.