Refunds and Returns

Due to the nature of our product and for hygiene reasons we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. If you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days.

Please note; Our lashes are handmade with love, therefore each one can be slightly different; this would only be minor though. Please note this is not a fault but part of the unique lash assignment of individual hair by our employees.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nakedeyesco@gmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nakedeyesco@gmail.com 

Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem. 

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must ensure the value on the parcel is listed as “ZERO” and you CLEARLY write “RETURNED GOODS” on the customs form and the parcel itself as we will not accept parcels that incur duty charges.

Naked Eyes do not pay returns postage unless an item is the wrong item or faulty.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returned to Sender

Uncollected Mail

If in the event you missed your parcel being delivered, it is your responsibility to rearrange delivery or to collect it from your nearest Royal Mail Delivery Office. If you fail to do this within the timeframe Royal Mail retains your parcel for, your parcel will be returned to us. When this happens you can request for us to resend your parcel again which you will be charged our standard shipping rates for depending on what delivery method you choose.

Alternatively, if you wish to request a refund there will be a standard £5 administration fee deducted from any refund. If you didn’t pay for postage and instead claimed one of our free postage offers a further £2.95 will be deducted from your refund.

Incorrect Address

If the address you entered as your shipping address is incorrect please let us know as soon as possible so that we can update it before your order is dispatched. We can’t change an address once the order has been dispatched, it is the responsibility of the customer to ensure these details are correct.

If the parcel has been dispatched prior to receiving contact of the shipping address being incorrect it is the responsibility of the customer who placed the order to try and retrieve the package from this address. In the event the parcel is returned to us then the customer is liable to pay for the re-postage of the order, which will be invoiced upon receipt of the item.

Alternatively, if you wish to request a refund there will be a standard £5 administration fee deducted from any refund. If you didn’t pay for postage and instead claimed one of our free postage offers a further £2.95 will be deducted from your refund.